by JB on Monday, 21 October 2013
I paid to have a parcel delivered to my house. My son and I were home yesterday when the card was delivered to my mailbox. We did not hear anyone ring the door bell or knock on our door. We have a small yappy dog who barks any time someone comes to our door and she was silent. I have had to make 6 phone calls so far to arrange re-delivery. Yesterday afternoon, Star Track told me to ring Fed Ex. Fed Ex said they would arrange delivery TODAY before midday (because I have to leave for work). I rang Star Track AGAIN to confirm this and was told there was no record of it on their computer and that I would have to AGAIN ring Fed Ex. I did this and was assured that they had notified Star Track. I rang Star Track this morning and they had no record of a re-delivery request from Fed Ex. Star Track would not put me through to the local office. I then rang Fed Ex AGAIN!!! It has still not been resolved. I should not have to travel 11.3Km to collect my parcel, when I have paid to have it delivered to my home. This is not good enough. In this case, both Star Track and Fed Ex have provided inadequate customer service.